Refund policy
WatchDial.co.za Returns & Refunds Policy
At WatchDial, customer satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help.
Returns
You may return your item within 7 days of receiving it, provided it meets the following conditions:
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The item must be unused, in its original packaging, and in resalable condition.
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All tags, protective covers, and original documentation must be intact.
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You must have proof of purchase (receipt or order confirmation email).
Please note: Due to hygiene and safety, certain items such as watch batteries or custom services (like strap adjustments or repairs) cannot be returned unless defective.
How to Return
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Email us at watchdial.za@gmail.com with your order number and reason for return.
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We'll provide you with return instructions and a return address.
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You are responsible for return shipping costs unless the product is defective or incorrect.
Refunds
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Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 7 business days, and a credit will automatically be applied to your original method of payment.
Exchanges
If you'd like to exchange an item for a different model, size, or color, please contact us at watchdial.za@gmail.com
Damaged or Faulty Items
If your order arrives damaged or defective, please contact us within 48 hours of receiving it with photos of the issue.