Shipping policy

WatchDial Shipping Policy

We make sure your timepiece gets to you safely, no matter where you are in South Africa.

🚚 Shipping Rates

• FREE shipping anywhere in the Free State

• R150 flat rate to all other provinces in South Africa

All deliveries are door-to-door and include tracking.

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⏱ Delivery Timeframes

• Main areas: 2–4 working days

• Outlying/rural areas: 3–5 working days

• Orders processed daily (excluding weekends & public holidays)

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🏬 Click & Collect (Welkom Only)

Pick up your order for free at our kiosk in Goldfields Mall, Welkom

• Ready within 1 working day

• You’ll get a WhatsApp as soon as it’s ready

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🛠 Order Info

• Orders placed before 2PM are dispatched same day

• After 2PM, orders go out the next business day

• Tracking details sent via WhatsApp or Email

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📦 Couriers We Use

We use trusted courier partners like The Courier Guy, Aramex, and Paxi.

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❗ Delays & Support

• We'll update you if your order is delayed

• If your parcel is lost or damaged in transit, we’ll replace or refund you according to our Return Policy